Refund policy

On typical conditions we do not offer Returns/ Exchanges, all sales are FINAL!!!
If an item is damaged please contact us for the best solution possible! After 3 days of receiving the item we will not be held responsible for any reported damage and cannot refund the product.
 
If you wish to cancel a custom order you will only be refunded half the cost of the item, because the item has already been adjusted and/ created and we do still need to compensate for the time and effort that has been put into your item!

Tailored items cannot be cancelled. After alterations the sale is FINAL.

Any order that has already been shipped that sale is final and cannot be returned/ exchanged.

Not happy with your fitting ?

We are happy to help with the fitting of your item, you can bring the item to us in person and have it adjusted to your size with our tailor.

Custom order rules/Store Policies 

Preparing for the big event can be stressful and making sure that all wedding items and accessories are available is an important step to plan for the event! Select wedding items can be rented by placing a booking in advance as well as deposit. Although this is not required for renting the wedding items, we strongly urge you to do so in order to ensure that you will have your items ready and on time without a hassle or risk of them not being available when you need them. Please note that not all our wedding items are available for the rent options.

We offer custom orders in any design, fabric, and style of your choice. You can show us a picture of a suit you wish to custom order and we will do our best to design something as close as possible to the picture given. Please include as many details as you can for your custom orders.

Please make sure to let us know about your custom order at least 1 month prior, as it takes time to make.

For Bridal Lehengas please let us know 2 months prior.

All custom orders require a 50% upfront deposit of your total when placing your order, the remainder will be paid in full prior to shipping your order. Please note that if you wish to cancel your custom order, the 50% deposit fee is Nonrefundable as it is to compensate for the time and effort put into making your custom order. Custom orders are always final sale.